One of the things I was most looking forward to at this appointment was getting a new prescription for test strips so I could officially change meters from OneTouch Ultra Link to my new Bayer Contour Next Link. Yes, I could have called the office at any time for a new prescription, but
Right. Except . . . . when I got home and opened the package, I found I had gotten 2/3s of my test strips and a nice (ha ha ha) note about insurance coverage.
Yes, that is a cat paw in the bottom left corner. K.C. loves any papers, even stupid insurance denial ones. Anyway, I had gone through the “you can't have that many strips” - “but I need that many strips” dance less than a year ago. Apparently my insurance company is having memory problems or something. So I called them and explained that I had been approved for a larger amount of test strips, and that a new meter brand didn’t change how often I need to test. The customer service guy was nice, and “fixed” the problem so when I refill the order from now on I’ll get all of the strips I’m supposed to get. Good . . . . . but what about the other 1/3 of the order for this month?
According to Cigna, I’m just out those strips. So basically I’ve paid 100% of my co-pay for 67% of my order, and that’s just the way it is. I can’t think of any other situation where it’s okay to be charged 100% for only 67% of your goods, but I guess I just don’t understand the tricky insurance company math. Sure, I got A’s in Accounting at a very good business college, but I guess Cigna has a different accounting system that I’m not privy to.
Don’t get me wrong. I’m thankful to have insurance. I’m thankful to get some kind of coverage for the supplies I need to stay healthy. But really, when I feel like I’m being flim-flammed and given the run- around, I can’t help but feel aggravated. You’ve been there too, right?